Refund policy

Return & Refund Policy

we aim to provide a seamless shopping experience from the moment you place your order until it reaches your doorstep. please read through our shipping and return policies to understand how we handle these important aspects of your purchase.

Return Policy

No Returns Policy

Due to the nature of our products and in an effort to maintain high hygiene standards, we do not accept returns or exchanges. All sales are final. 

Damaged or Defective Items

If you receive an item that is damaged or defective, please contact our customer service team through customers@sokascove.com within 7 days of receiving your order. 

Please provide your order number, a detailed description of the issue, as well as photographs. We will review your case and stay in touch with you!

Lost or Stolen Packages

We are not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, we will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.

Customer Service

If you have any questions or concerns about your order, please contact our customer service team at:

We appreciate your understanding and support of our policies. We thank you for shopping with soka’s cove. Your satisfaction is our top priority.

 

xoxo

soka’s.